T&Cs & Frequently Asked Questions
Guest Passes
We do not offer package holidays, meaning that if our guests require Entertainment Passes these must be purchased separately through us (As directed by the Park)
Please note that we as private owners make no commission from Entertainment Passes. We have to purchase Entertainment Passes for our private guests as Away Resorts have decided they do not want to sell them to private guests directly.
The Entertainment Passes we purchase on behalf of guests are sold on at cost price, it is Away Resorts who are responsible for setting the ‘peak and off peak periods’ and prices. Any complaints regarding Away Resorts pricing, facilities, events, food or drink etc should be taken up with Away Resorts. Rays Retreats take no responsibility for Away Resorts facilities nor are we connected to Away Resorts in any way other than private owner whose lodge are sited on their land.
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Passes prices can be found using the link below or emailing us to find the cost for your break:
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To purchase passes please email us on raysretreatstattershall@gmail.com with your accommodation name, dates and booking reference number and we will be able to advise on the process and how we can arrange for these to be purchased. You will then receive them closer to your arrival.
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Park Map
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Download as PDF
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How do I receive my passes?These will be emailed to you from raysretreatstattershall@gmail.com closer to your break
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What Time Is Check In & DepartureCheck In is 15:00pm on the day of arrival and departure is 10:00am.
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How much are passes for my break?These can be purchased by emailing us on raysretreatstattershall@gmail.com where we can arrange payment and get these processed for you.
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How Do I Secure A Booking?A booking can be made on our online portal, a break is secured through paying the £100 deposit then the full balance is due 4 weeks prior to arrival
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How much are the passes for my breakThe price of passes can be found by visiting the link below or dropping us an email https://www.awayresorts.co.uk/experiences/guest-passes/?utm_source=sfmc&utm_medium=email&utm_campaign=AR030222+-+Owners+-+TSL+Passes&utm_term=https%3a%2f%2fwww.awayresorts.co.uk%2fexperiences%2fguest-passes%2f&utm_id=483920&sfmc_id=159437662
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Do you accept Dogs?Yes we do, the maximum we allow is two dogs. The 1st is free and the 2nd dog is a £30 fee
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How do I know what's open during my stay?By visiting the link which will show you the full list 2022 Opening Times | Tattershall Lakes | Away Resorts
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Are Passes Included In Your StayPasses are not included. Entertainment Passes must be purchased separately through us (as Away Resorts have insisted). Please note that we as private owners make no money from Entertainment Passes. We have to purchase Entertainment Passes for our private guests as Away Resorts have decided they do not want to sell them to private guests directly.
Frequently Asked Questions
Term's & Conditions
When confirming a stay with us, as a result you are entering a legal contract with Ray's Retreats
Please read these and understand them fully before making a booking.
Any bookings received automatically become agreeable to these terms.
(Please click on the PDF icon to view)